Politique de retour et de garantie
Contact us
How can we help? Our customer care team is available each working day from 8.30 AM until 8.00 PM.
We are delighted to help you with advice or to answer any questions about your order.
Order
You will find information about how to place your order on this page. These include online and phone orders .
Online order
If the item you wish to purchadse is available, please select. Than click on “add to shopping bag”
Then click on add to “ shopping bag”.A shopping bag pop-up window will appear, confirming that the item has been placed in your shopping bag successfully.
To complete your order, click on shopping bag at the top right corner of the page. Then proceed to checkout.
Payment
Payments as well as refunds are invoiced in euro.
Shipping methods
Deliveries in europe are managed by our couriers BPOST, DHL, UPS…
All shipments sent by chesta are insured against theft and accidental damage. This insurance coverage ceases once the shipment and a written acknowledgement of receipt have been recieved.
Please be aware that we cannot deliver to post office boxes.
We process and send orders during our main sercice hours from 8.00 AM until 8.00 PM, from Monday to Friday .
Your order will be ready for dispath one business day after the receipt of payment, at the latest. If this were to differ for your order, we will inform you at check out.
Shipping costs
Shipping costs for orders over 25,00 euro in europe is free of charge.
We deliver only in BENELUX
Track your status
As soon we have shipped your order, you will receive an email with the tracking number for your parcel. You can check the status of your shipment one to two hours after receiving the email by using thr link provided.
Returns
Thank you for shopping with CHESTA. We hope that you ‘re pleased with your order. If for any reason you’re not fully satisfied, you can return any purchase within 15 days of receipt.
For returns please follow the instuction for returning with the carrier of your choise.
Conditions
All items must be returned in their original condition, without having been washed or altered and with tags still attached. Please make sure to include all item boxes and dust bags with your return.
Therefore all goods must be returned in the same parcel.
Costumized items cannot be returned.
Your refund will be credited tot he original payment method.
Insurance and handling fees will not be refunded by CHESTA in case of returns.
After Sale Service
Has an item you bought from CHESTA become damaged after use because of manufacturing fault or production defect?
With our after sale service, we try to help you find the best solution.
Our experts will take care of your request and will examine your item to determine if and how we can assist you.
Account
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